Help

Terms & Support

Quick answers for Nestqx keepers, plus how to reach us when something breaks.

Last updated: August 21, 2026

Contact technical support

Email support@nestqx.app
Please include: device model, iOS version, Nestqx build if known, and screenshots of the issue. We aim to reply within a few business days.

Terms of use (summary)

Common questions

Where is my data stored?

Cage layouts, pins, bedding logs, observation notes, and most photos live in the Nestqx sandbox on your device. Use Me → Clear All Data only if you intend to wipe that local Nestqx content.

Why does Nestqx need the camera or microphone?

Camera / library: overhead photos for the planner overlay. Microphone: optional voice notes on a cage. You can deny a permission and still use other features.

Bedding reminders

Reminders are per cage and off by default on sample cages. Enable them from the cage detail screen and choose interval + time. Marking “Changed today” is always a manual action.

Exports & Nestqx Coins

HD cards and PDF sheets may spend Nestqx Coins after a successful export. Buy packs in Me → Wallet. If a purchase fails to credit coins, email support with the Apple receipt timestamp.

Plaza publishing

Publishing freezes a snapshot. Captions and attached photos should not include private information you do not want shared inside the app. You can favorite, report, or block as provided in Plaza / Me.

Season tips

Optional local tips based on the calendar season. Toggle them in Me → Season Tips or dismiss a banner on a cage page.

Troubleshooting

Accessibility & safety

Nestqx uses system accessibility labels for primary actions. Always supervise pets during enclosure changes. Nestqx does not replace professional veterinary care.

Privacy

Read the full Privacy Policy for how Nestqx handles device data and permissions.